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All orders are subject to our standard terms and conditions.
If you have any queries please get in touch with us.

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"Thanks for that, it looks wonderful. Yes the colour looks fabulous."

Ms A Y, Major car manufacturer, January 2012


"The service you have provided has been excellent in every way. Thanks."

Mrs S T, Oxfordshire, February 2012


"My boss was really pleased with your prints and will be sending you all the rest to do. She loved that paper. Thanks again for being so prompt and helpful. It was a pleasure working with you."

Ms M D, Oxfordshire, June 2011


"My Mum loved it, thanks for all your hard work and great communication."

Mr J L, Middlesex, April 2012


"Thank you for producing such a fantastic copy of our favourite water colour painting. We can barely tell the difference even when it is side by side with the original which we have stored in the frame behind the print to preserve and prevent it fading. We are really impressed with the results and thanks once again."

Mr A T, Oxfordshire, December 2011



























































Terms and Conditions

 

Acceptance of orders

  • All orders are accepted on the basis that they are of no commercial value.
  • Your images must not contain anything that may be considered indecent or offensive.
  • We reserve the right to reject any order that we consider is not in accordance with our Terms and Conditions.

Copyright

  • You will only send us images for which you own the copyright or images for which you are authorised to send. You can be authorised by gaining written approval from the copyright holder or due to the age of the material taking it out of copyright.
  • You agree not to infringe the intellectual property rights of any third party.
  • You will indemnify us against any claims, costs, expenses or legal proceedings caused as a result of any contravention of the copyright agreement.
  • If it is clear copyright is being infringed then we will not undertake the work.
  • We will treat any copyright contravention as a breach of these Terms and Conditions, immediately cancelling your pending orders and terminating any gallery access permission we have granted to you.

Privacy

  • Details of customers are kept in strict confidence and we will not pass on your details or images to any third party.
  • Your images belong to you and all copyright remains with you.
  • Unless you direct otherwise, your details will be stored by us so that we can send you details of future promotions/special offers and so that we can calculate any loyalty discount due to you on future orders.
  • Unless you direct otherwise, your images will be securely saved by us for a period of three months to allow any further orders to be more easily met and without the need for you to upload the images again. All images that have been stored for three months will be deleted.

Supply of Services

  • We will not be liable for any loss or damage of your material during transit or whilst in our possession, however caused. All finished products shall be at your risk from the time of delivery back to you.
  • We will use all reasonable endeavours to deliver your order within the timescale indicated to you before work started. However, the timescale should be regarded as a provisional timescale and we will not be liable for any delay in completing the order.
  • Your acceptance of the estimate and full/part payment is deemed to be your agreement with these Terms and Conditions and approval for us to undertake the work agreed.

Estimates

  • All estimates for work provided to you will remain valid for 21 days.
  • In the event that our charges for delivering the order will exceed the estimate given, agreement will be sought from you for the additional charges before further work is undertaken.

Payment

  • Payment of a sum equal to our cost estimate or a percentage thereof as a deposit is due at the time the cost estimate is agreed and before work starts.
  • On completion of the order, we will issue you an invoice which will show the total cost, any amounts already paid and the final settlement amount.
  • Payment must be made in full before delivery of your order.
  • Payments are made by bank transfer or credit card/debit card/PayPal via the secure WorldPay service. Cash payments are only possible if the collection and delivery service is used.
  • All prices and payments are in GBP (Pounds Sterling) and include VAT at the rate applicable at time of transaction.

Refunds

  • If you are dissatisfied with part of the completed order, you must contact us within five days of order delivery to discuss the issue and we will work to correct the problem.
  • A refund for part of an order where you remain dissatisfied with the final product may be offered at our discretion.
©2013 Amber Photographics Ltd. All Rights Reserved.